Our client is seeking a Senior Business Solutions Analyst to support their Corporate Services business in Jersey and Southampton (Area). The role is essential for driving business improvement and operational efficiency by analysing business requirements and identifying technology-enabled solutions. This full-time position will involve ensuring the successful delivery and adoption of systems, processes, and digital capabilities that align with the organisation's strategic objectives. In this role, you will report to the Group Business Solutions Senior Manager - Technology and the Group Technology Director, engaging with various stakeholders to improve operational practices and enhance service delivery.
JOB DUTIES:
- Identify solutions and assess their technical and business suitability while leading implementation.
- Provide support activities on applications for the Corporate Services business.
- Undertake business analysis, gathering requirements from users to build solutions and system configurations.
- Mentor less experienced members of the Technology department.
- Deliver workflow automation, system integrations, dashboards, reporting solutions and data visualisation.
- Contribute to the Business Solutions strategy.
- Implement system maintenance, upgrades and releases.
- Troubleshoot technical issues and propose permanent solutions.
- Assist with data management routines such as imports, reconciliations, and reporting.
- Maintain documentation, knowledge base articles, FAQs and guides.
- Establish relationships with business contacts and third-party suppliers.
- Identify process improvements, efficiency gains and cost savings.
- Promote cyber security awareness and security-first practices.
- Management of daily activities of assigned Business Solutions resources.
- Participate in interview and selection processes.
JOB REQUIREMENTS:
- Multiple years of experience supporting a multi-jurisdictional Corporate Services business.
- Advanced Microsoft Excel and Office skills.
- Working knowledge of Power Automate and Power BI.
- Strong SQL skills.
- Experience with change management environments.
- API and systems integration knowledge is advantageous.
- Workflow systems experience is advantageous, preferably with IntApp products.
- TSQL data transformation experience is advantageous.
- Higher education is preferred.
- Relevant IT or Project Management qualification or willingness to study.
WHAT YOU’LL LOVE:
In this role, you will have the opportunity to work in a dynamic environment where you can significantly impact business processes and efficiency. You will gain exposure to diverse technologies and collaborate with various teams while mentoring your colleagues, enhancing your leadership skills. The role offers the potential for professional growth and development in a supportive atmosphere where your contributions are valued.
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